Dear Customer,

 

This is Sebastian from The Window Cleaning Company, your current window cleaner here in Lowestoft. You have been directed here to let you know that after a restructure of our work, the frequency of your cleans will now vary between: 6-8 weeks. 

 

Why the change?

On a personal level, both our health and family circumstances come into play in this adjustment. The longevity of our business with us at the helm depends on this more flexible approach to our scheduling. At this point in time having accumulated many hundreds of customers, we are no longer able to offer a choice of 4,6 or 8 week cleaning frequencies we now are only able offer the 6-8 weekly option. 

 

What will this mean for you?

In practice, if you are on an 8 week schedule, we anticipate it meaning probably one more clean per year. Notably, this change also ensures that we personally remain the only ones that carry out your window cleaning instead of involving other personnel at this stage. 

 

A suggestion…

We appreciate this may impact you in some way however, may we suggest working along with it for the time being and reviewing it at a later date if at all possible? In practice we feel there may be very little material difference over the year. 

 

Of course, if you really feel that it’s not possible to work with the above changes, please let us know. Before taking you off our list, I will look into whether our other window cleaning operator is in a position to take you on on your current 8 week frequency. If this worked out it would mean a change of personnel cleaning your windows.   

 

We want to be as transparent as possible with our customers and while this is not an exhaustive explanation, we hope it gives you an insight into the change. We will proceed on the above suggested basis until we hear otherwise from you but please feel free to get in touch if you have any questions. 

 

We hope this finds you and your family keeping well and safe and we thank you so much for you custom to date!

 

 

Warmest regards, 

 

Sebastian

The Window Cleaning Company